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COVID-19 Update

19th October, 2020
We are still despatching your orders, as usual, however your order may take longer for delivery during these challenging times. If you require your items by a certain date, we encourage you to choose Express Post in Checkout so that Australia Post can prioritise delivery of your goods. We do find that Express Post articles are being delivered relatively on time, whereas Standard Delivery is taking considerably longer than "normal".
 
26th August, 2020
Please find following an extract from Australia Post regarding deliveries at the moment into Victoria.

From Australia Post: "From the very start of the pandemic, we have been clear that our strategy has been to protect our people, serve our customers and safeguard the business.
Safety of our people is not-negotiable and the current situation in Victoria, with massive volumes and severe congestion in our network, has us at a point of concern for the safety of our workforce.

To make sure we can still safely deliver for your customers, the following changes are immediately necessary:

No Weekend Collections in Victoria
There will be no collections in Victoria this weekend – the last pickup for the week will be Friday 28 August 2020 by 8 pm, and the next collection will be Monday 31 August 2020 commencing from 5 am.

Victoria destined Parcels
With the massive demand and workforce capacity constraints, we foresee an additional three day delay for deliveries in Victoria. This is both within and into Victoria.
This means any lodgements made in other States destined for Victoria may be held in those States for up to 3 business days to allow Victoria to work through the present demand."

The Sandpaper Man will try to prioritise customer's orders from Victoria so that your order is not delayed any more than it needs to be.

12th August, 2020
Just a few things to update you on things relating to CVOID-19.

We have a COVID Safe Checklist in place, and we are taking every precaution with your orders when we are despatching them.
We are experiencing some delays with freight, but it is not having a significant impact at present.

Our orders are continuing to be despatched each afternoon Monday-Thursday via Australia Post. We still recommend choosing Express Post if you wish to expedite the delivery of your order.

9th July, 2020
At The Sandpaper Man during these uncertain times, we are continuing to strive to serve your sandpaper needs in a timely and safe manner. Our stock is still arriving on time mostly, except for some international supplies. Again, we reiterate our telephone answering hours are Monday - Thursday 8.30 am to 3.00 pm. And remember, if you wish to expedite your despatch and receipt of your goods, please choose Express Post.

4th June 2020
Hope you are all staying safe and well. The Sandpaper Man is operating, with our telephone answering hours being Monday-Thursday 8.30 am to 3.00 pm. We do not do counter sales as the interruption causes a delay in despatch of orders.

Your orders are still being despatched with care, and we are taking all precautions necessary to ensure your safety. All surfaces are being sanitised regularly throughout the workday.
Australia Post is working hard to try to deliver your goods promptly, but we have noticed that they may take a little longer to reach you than usual. Please choose Express Post if you wish to expedite the despatch and delivery of your order.

If you are locally based in Brisbane, you can use contactless Click and Collect. Simply place your order online on our website, and we will text you when it is ready for collection with instructions on the collection procedure.

23rd April, 2020
Australia Post are no longer guaranteeing next day delivery for Express Post items, but Express Post will speed your delivery.

The following information from Australia Post outlines the changes to the delivery times for Express Post articles.

More info here

Australia Post is taking longer for all deliveries throughout Australia, so our advice would be to place your order earlier rather than later. i.e. Don't wait until you need your order to place your order, as the delivery time will possibly be longer than you anticipate. So, place your order early, and we are working hard to get orders out as fast as we can to try to expedite your delivery. Choose Express Post if you wish your order to be fast-tracked to you.  You should receive a tracking notification once your goods have left The Sandpaper Man.

21st April, 2020
We are still despatching orders as fast as we can. We have noticed Australia Post delivery times have become longer, so if you require your goods urgently, please choose Express Post in Checkout when you are placing your order. By choosing Express Post, you will expedite both the despatch and delivery times for your order.
Thanks for your patience during these challenging times.

2nd April 2020
Australia Post has brought forward their collection times in the afternoon due to the reduced flights available for Express Post. Therefore, we have to implement an earlier deadline for Express Post orders to be placed for them to be despatched the same day. The cut-off time now for Express Post has to be 10.30 am, for despatch that same day (Monday-Thursday)
Thank you once again for your support.

30th March 2020
We are still processing and despatching orders during the COVID-19 situation, but despatching of these orders may be taking a little bit longer than usual.

If you would like your order to be left at your premises without a signature, please put a note in the Comment section in Checkout, so that we can request that Australia Post leave the item without being signed for.

Please see the following article regarding Australia Post's revised Signature on Delivery policy.

Signatures no longer required

Thank you for your continued support and understanding as we work through this together.