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Terms & Conditions

General
By placing an order via this website, you agree to be bound by the following terms and conditions of sale. All orders placed on this website must be done in good faith and will be considered a purchase. All details supplied during the ordering process must be accurate and correct.

Pricing
The prices listed on this website include GST, but do not cover shipping costs. You will see shipping charges as you proceed through checkout. You can also find Delivery Charges in the Help Section in the left-hand margin. All prices are subject to change without notice. Pricing shown on this website is correct at the time of purchase.

Payments
We accept the following payment methods:

- Paypal
- Credit Card (Visa, Mastercard)
- Bank Deposit (details below)
    The Sandpaper Man
    Suncorp Bank
    BSB 484 799
    A/C Number 201771850 - Please use Order ID or your name as a reference for your deposit)
Phone Payment is also accepted (07) 3396 4457. We encourage you to order online and select "Telephone Payment" as your payment method.
The website will generate an invoice for you, and you can then call us to arrange payment over the phone.

The Sandpaper Man reserves the right to impose limits on the transaction values for any of the payment methods we accept.

Product Warranty
The Sandpaper Man offers no warranty on products above that which is being provided by the relevant manufacturer. Buyers shall determine the suitability of goods for their intended use, and assumes all risk and liabilities for consequences arising from the use of goods, either separately or in combination with other goods, or from the use of damaged goods. The warranty does not cover products which malfunction as a result of improper installation or misuse, nor any resulting loss or damage incurred either directly or consequently. The liabilities of The Sandpaper Man under all warranties, either expressed or implied, shall be limited to replacement of defective goods supplied by it.

Delivery
Goods sold on this website by The Sandpaper Man are shipped within Australia via Australia Post and Couriers Please. We reserve the right to choose which method would suit your area best unless you have specifically chosen either Australia Post or Couriers Please. If you have selected Express Post, we will send your goods by that method.
We base the delivery time for each order on the availability time for the products ordered and allowance for shipping time. We endeavour to despatch your order within 1-2 business days after placement of order. Shipping time varies from area to area and can be anywhere up to 10 working days (from despatch) within Australia. Where your order is less than 3 kg total weight, you will be offered an option of Express Post in the checkout, which will prioritise despatch of your order. In the case where you have ordered multiple products together, we will not send the order until all the products ordered are in stock, and ready for despatch. If there is a lengthy delay on a particular product, The Sandpaper Man will endeavour to advise the customer of the situation and make any arrangements or adjustments necessary.

Upon Receipt Of Order
The customer is required to check the consignment for signs of damage visually. In cases where you receive your goods damaged in transit, the customer must contact The Sandpaper Man immediately. Before opening any product boxes, please check that you have received the correct product. The Sandpaper Man can only accept return products in their original condition.

Return Policy
The Sandpaper Man offers a seven day* return if the products received are incorrect, provided the product is returned unused, in the original undamaged box including all original packaging, original owner's manuals, warranty card and any included accessories that came with the product. We reserve the right to charge a $10.00 or 15% restocking fee (whichever is the higher) and replacement cost or refuse the return if the items are returned incomplete or damaged in any way. The purchaser is required to pay all charges incurred in returning the product to The Sandpaper Man, except cases where the product was incorrectly shipped or considered faulty on arrival. * Effective from date of receipt

Returns Procedure
To return a product(s), please contact us, either by email at admin@thesandpaperman.com.au or on the relevant phone number found on our website. We will then advise you of the return procedure. If the item is a defective exchange, The Sandpaper Man will pay the return shipping costs for the replacement item. Upon receipt of the returned defective product (as deemed by the customer) The Sandpaper Man will inspect. If found not to be faulty, The Sandpaper Man will deduct the standard restocking fees (subject to our Return Policy) plus shipping costs, or return the product to the customer at the customer's expense.